ALL our products are made-to-order. We do not hold inventory or stock.
If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to email@example.com .
Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.
It is very important that you read the description of each item before you place your order. It is also of equal importance that you provide us with your correct information before you finalize your order.
At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock for all items made-to-order. If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submitted your order form. We normally send your order information immediately to the production facility but if you contact us within the indicated timeframe, we will still be able to make your requested changes.
However, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In that instance, you do not have to return the item. You can keep it!
Refunds (if applicable)
Felony Wear refunds via store credit. In the event that the customer refuses the store credit refund, a $5 cancellation and processing fee will be deducted from the refund amount via funding source.
You can use your store credits to purchase any other item/s from our store. You will be given store credits in exchange for any item that is damaged or has missing parts upon delivery.
You will also be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.
However, we cannot process refunds as store credits for the following:
* Items purchased while on sale
* Gift cards
Please place your order carefully. You must contact our support should you wish to cancel your order. Our Customer Service staff will try to intercept the order before it goes into production. However we do not guarantee we will be able to do so.
We use the standard shipping method of 3-5 business days from the day the item was released from production. The shipping fee will be included in your final bill, unless it was waived due to a promotion. Shipping fee is non-refundable and it will be deducted from the cost of refunded store credits, if you are eligible to receive such credits.
Shipping and Delivery
Felony Wear ships merchandise to locations within the United States and U.S. territories. We also ship to Australia, Canada, Germany, Japan, and the United Kingdom. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier and appropriate tracking number issued for the package.
Felony Wear is here to help with total customer satisfaction. We value your opinion and hope you truly enjoy our products.